Terms of service
By placing an order on soranelle.com, you agree to the terms described on this page. Please read them before completing a purchase.
Orders
When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order, for example if an item is out of stock or if we suspect fraudulent activity.
Pricing and payment
Product prices are shown at checkout and may change at any time before an order is placed. Payment is collected using the methods described in our Payment Policy.
Shipping
Shipping timeframes and costs are described in our Shipping Policy. We currently ship within the United States only.
Returns and refunds
Returns, exchanges, and refunds are handled according to our Refund Policy.
Use of this website
You agree to use this website only for lawful purposes and not to interfere with its normal operation or attempt to access it using methods other than those we provide.
Intellectual property
All content on this website, including text, images, logos, and product descriptions, is the property of Soranelle or its licensors and may not be copied or reused without permission.
Limitation of liability
To the extent permitted by law, Soranelle is not liable for indirect or consequential losses arising from the use of this website or the products purchased through it.
Governing law
These Terms are governed by the laws of the United States, regardless of your place of residence. If you are a consumer, mandatory consumer protection laws of your country of residence may also apply, and this clause does not affect those protections.
Changes to these terms
We may update these terms from time to time. Continued use of this website after changes are posted means you accept the updated terms.
Customer Support
Store Name: Soranelle
Business Address: Im Untertal 4, 79215 Elzach, Germany
Warehouse Address: 2149 Jackson St, Wilmington, NC 28401, USA
Email: info@soranelle.com
Tel.: +1 9107018935
Contact Form: Contact
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-05:00)
We respond within 24 hours on business days. Messages received over the weekend are answered on the next business day.