Shipping policy
Here is what to expect once you place an order with Soranelle. This policy applies to shipments within the United States only; we do not currently ship internationally.
Order processing
Orders are processed Monday through Friday, excluding public holidays. Orders placed before 5:00 PM (GMT-05:00) are processed the same business day. Orders placed after 5:00 PM (GMT-05:00), or on a weekend or holiday, are processed on the next business day. Processing typically takes 1 to 3 business days before your order ships.
Delivery time
After your order ships, transit time is typically 5 to 7 business days. In total, most orders arrive within 6 to 10 business days of being placed, including processing time.
Shipping cost
Standard shipping is free on every order, with no minimum purchase required.
Carriers and tracking
Depending on your delivery address and the size of your package, orders are shipped via UPS, FedEx, or USPS. Once your order ships, you will receive a tracking link by email so you can follow its progress.
Delivery area
This policy applies only to deliveries within the United States.
Customer Support
Store Name: Soranelle
Business Address: Im Untertal 4, 79215 Elzach, Germany
Warehouse Address: 2149 Jackson St, Wilmington, NC 28401, USA
Email: info@soranelle.com
Tel.: +1 9107018935
Contact Form: Contact
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-05:00)
We respond within 24 hours on business days. Messages received over the weekend are answered on the next business day.