Frequently Asked Questions

Orders are typically processed within 1 to 3 business days, and transit time after shipping is typically 5 to 7 business days. Most orders arrive within 6 to 10 business days from the time you place your order.

No. We currently ship to addresses within the United States only.

Standard shipping is free on every order, with no minimum purchase required.

Once your order ships, we send a tracking link to the email address used at checkout. You can also look up your order any time on our order tracking page.

You can request a return within 30 days of delivery, provided the item is unworn, unused, and in its original condition with tags and packaging included. See our Refund Policy for full details.

If an item arrived damaged, defective, or incorrect, we cover return shipping. For returns made for personal reasons, such as sizing, return shipping is paid by the customer.

Approved refunds are processed within 7 business days, and it may take up to an additional 7 business days for the credit to appear in your account, depending on your bank.

We accept Visa, Mastercard, American Express, Maestro, Shopify Pay, Apple Pay, and Google Pay. All prices are shown in US Dollars (USD).

Yes. Payments are made over an encrypted connection, and Soranelle does not store complete card numbers on its own systems.

You can reach us by email or through our contact form. Full contact details and hours are listed below.