Privacy policy

This policy describes how Soranelle collects, uses, and protects the personal information of customers who visit or place an order on soranelle.com.

Information we collect

When you browse our site or place an order, we may collect information such as your name, shipping and billing address, email address, phone number, and order history. Payment details are collected and processed by our payment providers, as described below.

How we use your information

We use this information to process and fulfill your orders, communicate with you about your purchase, respond to customer support requests, and improve our website and product offering.

Payment information

Payments are processed through certified third-party payment providers. Soranelle does not store complete card numbers on its own systems.

Cookies and similar technologies

Our site uses cookies and similar technologies to keep the shopping cart working correctly, remember your preferences, and understand how the site is used. You can control cookies through your browser settings.

Sharing your information

We share information with service providers who support our business, such as payment processors, shipping carriers, and IT service providers. These providers are only permitted to use your information to perform services on our behalf.

International data processing

Soranelle is operated from Germany and serves customers in the United States. Depending on your state of residence, applicable US state privacy law may apply to the processing of your information. Because the business is based in Germany, the EU General Data Protection Regulation (GDPR) may also be relevant to how your data is handled.

Your rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain uses of it. To exercise any of these rights, contact us using the details below.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including any applicable legal or accounting requirements.