Refund policy

We want you to be satisfied with everything you order from Soranelle. If something is not right, this page explains how returns, exchanges, and refunds work.

Return window

You may request a return within 30 days of the delivery date shown on your tracking confirmation. Requests submitted after this period cannot be accepted.

Condition of returned items

Items must be unworn, unused, and in their original condition. All original tags, packaging, and accessories that came with the product must be included. Items that show signs of wear, washing, or alteration will not be accepted for a refund.

How to start a return

Contact our customer support team using the email address or contact form below and let us know which item you would like to return and why.
Our team will confirm whether the item is eligible and send you return instructions.
Package the item securely and ship it back using the instructions provided.
Once we receive and inspect the item, we will notify you by email of the outcome.

Return shipping costs

If an item arrived damaged, defective, or incorrect, Soranelle covers the cost of return shipping. If you are returning an item for a personal reason, such as sizing or a change of preference, return shipping is at your own expense and the original shipping charge is not refundable.

We do not charge a restocking fee or a processing fee on approved returns.

Refunds

Once your return is approved, we process the refund within 7 business days. Depending on your bank or card issuer, it may take up to an additional 7 business days for the credit to appear in your account. Refunds are issued to the original payment method used for the order.

Exchanges

If you would like a different size, color, or product, contact our customer support team and we will help arrange an exchange.

Your consumer rights

This policy is provided in addition to any rights you may have under applicable federal or state consumer protection law. Nothing in this policy limits those rights.